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    AI search visibility report · 2026-10-13

    How AI assistants see intercom.com

    intercom.com has an AI visibility score of 48/100. The site passed 14 of 34 tests. Its strongest areas are Content Structure and Technical Accessibility. The areas to improve are Content Freshness and Schema.org Markup.

    How ChatGPT, Claude and Perplexity read intercom.com

    Readability40/100

    Result: weak. 1 of 4 tests passed.

    The content is technically dense with a low Flesch Reading Ease score. Sentence length is acceptable.

    Schema.org Markup0/100

    Result: weak. 0 of 5 tests passed.

    No JSON-LD or schema markup was detected on the page.

    Authority & Trust Signals40/100

    Result: weak. 1 of 5 tests passed.

    Trust pages are present, but contact information and publication dates are missing. Author credentials lack schema support.

    Citation & Source Quality62/100

    Result: average. 2 of 4 tests passed.

    Inline citations are present, but they do not link to high-authority external domains.

    Content Freshness0/100

    Result: weak. 0 of 4 tests passed.

    No visible or machine-readable dates were found on the page.

    Content Structure95/100

    Result: strong. 4 of 4 tests passed.

    Excellent heading hierarchy and semantic HTML usage. Content is well-organized.

    Entity Definition53/100

    Result: weak. 2 of 4 tests passed.

    About page is present, but the lack of schema and author identification limits entity clarity.

    Technical Accessibility93/100

    Result: strong. 4 of 4 tests passed.

    Excellent AI crawler access and social meta tags. Content is accessible without JavaScript.

    How intercom.com can improve its AI visibility

    • Implement Core JSON-LD Schema (high priority)
    • Add Publication and Modification Dates (high priority)
    • Enhance Trust and Contact Signals (medium priority)
    • Improve Content Readability (medium priority)
    • Include Authoritative Outbound Links (low priority)

    How intercom.com compares to its competitors